Terms and Conditions

This Agreement was last modified on 18 February 2016.

Trademarks, Copyrights and Restrictions

All material on this site, including, but not limited to images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by Home Caring Australia Pty Limited (Trading Name – Mobility Caring) as trustee for Home Caring Australia Trust (“Home Caring”), its related companies or by other parties that have licensed their material to Home Caring. Material on mobilitycaring.com.au, homecaring.com.au or any Web site owned, operated, licensed or controlled by Home Caring is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of Home Caring. Use of the materials on any other Web site or networked computer environment; or use of the materials for any purpose other than personal, non-commercial use is a violation of Home Caring copyrights, trademarks and other proprietary rights, and is prohibited.

Collection and Use of Information

Mobility Caring collects personal data for the purpose of providing a specific product or service requested by the customer. Certain information may be required in order to provide this product or service, such as full name of customer and recipient, authorised users, e-mail address, billing address and contact phone numbers.The information collected may also be used to inform the customer of additional products, which may be of interest to them. All marketing material sent to the customer will include an option for the customer to request removal from mailing or contact lists for any future marketing

Disclosure of Information

Mobility Caring will not disclose any personal information such as your name, address, email, telephone number to any person outside of the company, unless the customer has authorised us to do so or unless required by law to disclose such information. Furthermore, under no circumstances will Mobility Caring sell or receive payments or services for disclosing customer’s personal information to any partner or external company.

Cookies

A ‘cookie’ keeps track of the information you provide such as the products in your shopping cart. Home Caring use cookies to let us know that you are a prior customer and to provide certain features such as member options. We do not store any personal or financial information about you using cookies. The majority of web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. You will need to modify your current settings for ‘cookies’ in the Options menu of your browser, in order to view this site. (You may need to contact your system administrator if you are on a network).

Internet Explorer Users

  1. In an IE browser window, select Tools > Internet Options
  2. Select the Security tab.
  3. Select the Internet zone.
  4. Move the slider to select the Medium security level.
  5. Click the OK button.

Mozilla

  1. Choose Edit and Preferences.
  2. Click the plus sign (+) next to the Advanced menu option in the left column and select Scripts & Plugins.
  3. Make sure that Navigator is checked to enable JavaScript.
  4. Click the plus sign (+) next to the Privacy & Security menu option in the left column and click Cookies.
  5. Make sure that one of the three Enable options for cookies is checked.
  6. Click OK.

If you are still having problems please consult your administrator or contact us via email.

Anonymity

Mobility Caring customers have the right to remain anonymous except in circumstances where personal information is required to complete a credit card or account transaction. Mobility Caring will not disclose the sender information to the recipient unless specifically requested to do so by the customer.

Privacy in email

In email communications, there has always been, and always should be, an expectation of privacy between the sender and the intended recipients of a message. Privacy is compromised, however, if personal information or private email content is shared with parties other than the sender and intended recipients without their consent. Mobility Caring does not share or reveal email content or personal information with third parties. Email messages remain strictly between the sender and intended recipients.

Unsubscribing from Mobility Caring e-specials

Mobility Caring customers can elect to receive the Mobility Caring e-specials by joining as a Mobility Caring member and opting to receive our plain text or HTML email. At any stage, should you wish to stop receiving any of these promotional emails, simply click on the “Unsubscribe” link at the bottom of the email.

We will promptly remove you from email communications.

Browsers

The Mobility Caring website supports Microsoft Internet Explorer 5.0 and above. Other browsers may also be compatible. Using a browser prior to the above may give rise to errors or other problems. Disabling features such as JavaScript, cookies and pop ups may also affect site functionality.

The site is best viewed with Internet Explorer 6.0 or Netscape Navigator 7.0. Visit microsoft.com/en-au or aol.com to obtain information about downloading the latest versions of their browsers.

Trouble Shooting

If you are having difficulties accessing the site or parts of the site check that:

  1.   Your cookies and JavaScript are enabled
  2. Your cache is cleared
  3. You haven’t bookmarked secure pages
  4. You have refreshed the page
  5. If you are still experiencing difficulties send an email to our web support area, providing as many details as possible to ensure a prompt and accurate response.

IP Address

For customer security, your IP address has been logged and will be recorded with your purchase details.

Returns and Refunds Policy

  1. Products sold as per the buyer’s order can only be returned with the express authorization of the seller.
  2. Requests for returns must be submitted within 7 days from the date of the invoice. The original invoice number must be quoted.
  3. Where goods are accepted (for credit or refund at seller’s discretion) they must be delivered at the buyer’s expense into our warehouse. All returned goods must be in brand-new condition, never used or never worn and properly packed in original packaging, unmarked and with original paperwork (instructions, manuals, warranty or others).
  4. Returned products are the buyer’s responsibility until they reach the seller. The seller shall not be responsible for misdirected shipments or products lost or damaged in transit.
  5. The seller reserves the right to levy a restocking fee against any returns the seller may agree to accept. Such fees 20% of the invoice priced and levied at the seller’s absolute discretion.
  6. Any refunds (at the seller’s discretion) will be in the form of the original payment method used by the buyer.

Cancellation Policy

  1. Please make sure all order details are correct at time of ordering.
  2. We are unable to cancel orders that are already prepared and are with our courier for delivery.
  3. Cancellation requests will be accepted only if received within 24 hours of placing the order, and will incur an administration fee of $50.00
  4. You may opt for the full refund value to be credited to your Mobility Caring account to avoid administrative fee. You can use the credited amount to make future purchases. Call us to discuss your options.
  5. Cancellations received after the applicable period stated above, are void.
  6. If the cancellation is authorised the difference will be refunded, within 3 – 5 working days, or at the discretion of the customer’s bank/financial institution.
  7. Mobility Caring is unable to cancel orders that are already prepared and/or are with a courier for delivery
  8. Cancellation of orders. Where products are listed on the seller’s website with an incorrect price, shipping to remote areas or with incorrect information, the seller reserves the right to cancel the buyers order (regardless of whether the buyer has made payment for that order). Where the buyer has already made payment for an order that is subsequently cancelled by the seller, the seller will refund the amount paid by the buyer in relation to that order.

 

Terms and Conditions

1. GENERAL TERMS AND CONDITIONS

  1. This website is owned and operated by Home Caring Pty Ltd. ABN: 46 604 047 752. Trading Name:  Mobility Caring
  2. Mobility Caring trades under Home Caring Pty Ltd
  3. By accessing, browsing or using this website, you agree to all terms, conditions and disclaimers.
  4. Mobility Caring may amend these terms and conditions from time to time. Any amendment is effective immediately.

2. DELIVERIES IN TRANSIT

  1. Mobility Caring does not provide a track and trace service or an estimated time of arrival once products are in transit for delivery.
  2. Proof of Delivery (POD) times are available, if requested.

Products

  1. Certain products are dispatched with Australia Post or a third-party courier.
  2. Mobility Caring accepts no responsibility for delays associated with Australia Post or the third-party courier actions.
  3. In the event when the goods are dispatched with Australia Post, the recipient is not available to accept delivery and there is no safe drop-off point, the goods will be returned to the closest Post Office and a calling card will be left notifying the recipient to pick up the goods. This still applies when ‘OK Front Door’ or ‘OK Back Door’ drop option has been selected.
  4. Mobility Caring uses reputable third-party contract couriers, including Australia Post. Whilst every care is taken to ensure accurate and safe delivery, we cannot guarantee unforeseen circumstances, such as damage or delay that results in a parcel not arriving at a certain time or place. Mobility Caring will work with the customer to assist in resolving any issues that may be a result of a third-party failure.
  5. In order to avoid any disappointment, please place your order early to provide us with the best opportunity to deliver your gift by your preferred delivery date. For further information please feel free to contact one of our experienced Customer Service Consultants on 1300 875 377 or email us.

Address Types

  1. For Residential addresses, if a courier deems a delivery location unsafe, the order will be returned to the dispatch address and redelivery fees will apply. For Mobility Caring deliveries dispatched to Australia Post, see the above.
  2. For business, school and hospital addresses, Mobility Caring accepts no responsibility for delivered items that are redirected to the mailroom, front desk or reception.
  3. It is the responsibility of the customer to ensure they check their invoice and confirm the name and address details of the recipient are complete and correct. It is the responsibility of the customer to ensure that the recipient will be in attendance at the address at the time of delivery.

3. CUSTOMER OBLIGATIONS

Contact Details

  1. Customers must supply Mobility Caring with a valid phone number and contact email.
  2. Mobility Caring accepts no liability arising out of failure to contact a customer, where the contact details were not supplied, were invalid or incorrect.

Delivery Address

  1. It is the obligation of the customer to ensure the recipient’s delivery address is correct.
  2. Failure to provide the correct delivery details may result in incorrectly delivered goods, undelivered goods and additional redirect or redelivery fees.
  3. Mobility Caring accepts no liability for incorrectly delivered or undelivered goods, where the customer made no reasonable attempt to correct the address within a reasonable period of time and/or Mobility Caring acted reasonably when delivering the goods.
    1. Once delivered in accordance with your instructions, the product becomes the responsibility of the customer.

Recipient Details

The customer must ensure recipient details, such as their name and address are correct and also spelt correctly. Mobility Caring accepts no responsibility for any incorrect information, when such information results from a reliance on information provided by the customer.

Delivery Information
If you are unsure of the delivery location or products availability, please give us a call:

Your Product Delivery Charges will be calculated and displayed in your order total.

What happens if I supply the wrong address?

Please be very careful in providing us with correct and up to date address information.

If you provide us with an incorrect address and we deliver your order as per your instructions, then we accept no responsibility for the mistake.

If we are unable to deliver to an incorrect address and the order is returned to our dispatch, we can redeliver, but at an additional re-delivery charge.

Public Holiday Deliveries

Mobility Caring is unable to deliver to certain locations during Public Holidays. Please be advised that delivery restrictions vary between States. To check if a delivery is possible give us a call.

Sending Products to a Business Address, ea. products delivery Sydney CBD?

You need to tell us whether we should:

Deliver to Reception.
Drop to Delivery Dock.
Please check that the recipient will be available on the day up until your selected delivery time.

Mobility Caring is not responsible for orders not collected by the recipient on the delivery day from either the Mail Room or Reception areas of the business.

Sending Products to a Residential Address?

You’ll need to tell us whether we should

Leave the order by the front door of the house.
Leave the order by the back door of the house.
Leave order at foyer/reception of security building or apartment block.
Please note, if the courier does not deem it safe to leave the order, it will be returned to dispatch.

A courier may deem a delivery location unsafe if

There is no sheltered area to leave the goods away from street or public view
There is no access to the building, unit/apartment or no suitable place to leave the delivery.

4. ALTERATIONS AND AMENDMENTS TO ORDERS

  1. We are unable to provide any alterations or amendments (including cancellations) for orders that have already been prepared and/or in transit.
  2. Mobility Caring reserves the right to refuse alterations and amendments.

5. CANCELLATION OF ORDERS

Cancellation Policy

  1. Please make sure all order details are correct at time of ordering.
  2. We are unable to cancel orders that are already prepared and are with our courier for delivery.
  3. Cancellation requests will be accepted only if received within 24 hours of placing the order, and will incur an administration fee of $50.00
  4. You may opt for the full refund value to be credited in your Mobility Caring account to avoid administrative fee. You can use the credited amount to make future purchases. Call us to discuss your options.
  5. Cancellations received after the applicable period stated above, are void.
  6. If the cancellation is authorised the difference will be refunded, within 3 – 5 working days, or at the discretion of the customer’s bank/financial institution.
  7. Mobility Caring is unable to cancel orders that are already prepared and/or are with a courier for delivery

6. COMPLAINT POLICIES

Mobility Caring Three Day Complaint Policy

  1. Any dissatisfaction with the product(s) must be communicated to Customer Service within three (3) days of delivery.
  2. Mobility Caring reserves the right to request photos of the original product(s). To assist us in quality control it is our policy, if requested by us, to collect the original products.
  3. In the event that there are damaged goods in the package, please contact Customer Service immediately.
  4. Mobility Caring reserves the right to request a photo of the damaged goods and/or a return of the damaged goods to a reply-paid address.

7. PRODUCT RANGE

Availability

  1.  Products in the Mobility Caring range are not available at all locations. Customers will be informed when a selected product is not available in the delivery location.
  2. When a product is unavailable in your chosen location Mobility Caring may be able to offer you an alternative product. Any orders outside our Mobility Caring delivery network are ‘Nationwide’ deliveries which are fulfilled by a third party relay service. These products are unbranded and not packaged in our signature boxes, and their prices may vary depending on location.
  3. Mobility Caring products are available for delivery Australia-wide.

Substitution and Seasonal Availability Disclaimer

  1. Mobility Caring endeavours to fulfil orders in compliance with product descriptions, however orders may be subject to seasonal and product availability.
  2. Mobility Caring Group reserves the right to substitute products and items when necessary. Utmost care is taken to ensure the final product is as similar in quality to the requested item. Substitutions and alterations to the style of a product will be of similar quality and value.

Photography and Products

For photographic purposes containers such as dishes, glasses or other props may be used for display purposes and are not included with the final product. The itemised product description available on the product page outlines the contents of final products.

8. PRICING AND TRANSACTIONS

  1. All prices quoted, unless otherwise stated, are inclusive of GST.
  2. All prices, unless otherwise stated, are quoted in Australian dollars (AUD).
  3. Product prices do not include delivery fees.
  4. In the event a customer is entitled to a refund, the refund will be made to the original credit card or paypal account. For paypal transactions the refund will be made to the paypal account.
  5. We accept payment by Visa, Mastercard, PayPal, American Express credit cards.
  6. When providing your credit or debit card details you are agreeing that you are authorised to use that card and it must have sufficient available funds to cover your charges

9. DISCOUNTS

  1. Discounts apply to the product value and exclude the delivery charge.
  2. Discounts may not be combined with any other offers, discounts or vouchers.
  3. Discounts may not be redeemed for cash or transferred.
  4. Customers entitled to a discount must quote, enter or apply the valid discount code prior to order payment and finalisation.
  5. Discounts will not be applied to an order after payment has been taken.
  6. These terms and conditions apply in conjunction with any terms and conditions, written on or associated with, ‘the discount’.
  7. Only one promotion code may be used per order if applicable.

10. SECURITY AND PRIVACY

Collection and Use of Information

  1. Mobility Caring collects personal data for the purpose of fulfilling orders for products or services, or for the purpose of competitions and prize-giving, or for any other such purpose which requires the collection of personal data in order for Mobility Caring to fulfil an obligation.
  2. Personal data includes but is not limited to the full name of the customer and/or recipient or competition entrant, payment details, e-mail address, recipient address and contact (mobile) phone numbers.
  3. Mobility Caring does not keep records of customer credit card details.
  4. For customer security, your IP address is logged and will be recorded with your purchase details.

Disclosure of Information

  1. Mobility Caring may disclose personal data necessary to third party service providers for the purpose of fulfilling customer orders and any other obligations, such as prize-giving or sponsorships.
  2. Mobility Caring will not disclose personal information to third parties for marketing purposes without prior authorisation.
  3.  Under no circumstances will Mobility Caring sell or receive payments or services for disclosing customer’s personal information to any partner or external company.

Sender Anonymity and Disclosure

  1. Customers have the right to remain anonymous except in circumstances where personal information is required to complete an electronic transaction.
  2.  Mobility Caring will not disclose sender/customer information to a recipient unless requested or approved to do so by the sender/customer.

Information Storage

  1. Mobility Caring and other Home Caring Group websites utilise cookies to store information of browsing history and to enable browsing features. We do not store any personal or financial information about customer-used cookies.

Promotional Material

  1. Customers can elect to receive promotional material by joining as a Member and opting to receive emails.
  2. In compliance with Australian law, all marketing material sent to the subscriber will include an option for the subscriber to request removal from mailing or contact lists for any future marketing.

11. FRAUD

  1. Any party engaged in illegal activities involving the use of the Mobility Caring website will be subject to civil and criminal sanctions and prosecution.
  2.  The Home Caring Group does not guarantee that it will be able to prevent any illegal or inappropriate use of its websites, nor that it will give notice of any illegal or inappropriate use of its websites.
  3.  It is illegal to place orders under a false name, with a fraudulently obtained credit card or without the consent of the cardholder. Persons found to have placed a fraudulent order will be prosecuted.

12. GOVERNING LAW

  1. The use of this website and these conditions is governed by and construed in accordance with the laws of Australia.
  2.  Any legal action arising out of its use shall be brought and enforced under the applicable Australian law.
  3.  By using this site, you agree to submit to the jurisdiction of the courts of Australia and any legal action pursued by you shall be within the exclusive jurisdiction of the courts of Australia.

13. THIRD PARTY SITES

Websites operated by The Home Caring Group may provide links to related third party sites. The Home Caring Group is not responsible for the privacy practices or the content of such websites and does not warrant the security of any information supplied to third party sites.
14. TRADEMARKS, COPYRIGHTS AND RESTRICTIONS

  1. All material on websites owned, operated, licensed or controlled by The Home Caring Group, including but not limited to images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by The Home Caring Group its related companies or by other parties that have licensed their material to The Home Caring Group.
  2. Material on any website owned, operated, licensed or controlled by The Home Caring Group is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of The Home Caring Group.
  3.  Use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of The Home Caring Group copyrights, trademarks and proprietary rights and is prohibited.

15. FORCE MAJEURE

The Home Caring Group is not liable for failure to perform obligations, including but not limited to, the fulfilment of an order or a delivery, if such failure occurs as a result of acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster) war, hostilities, civil war, rebellion, revolution, insurrection, military or usurped power, terrorist activities, government sanction, blockage, embargo, labour dispute, strike, theft, lockout or interruption or failure of electricity or telephone service or any other event or phenomenon beyond The Home Caring Group’s control.

16. Shipping

Unfortunately, we don’t provide free or discounted shipping to the below locations. Please call 1300 108 622 to discuss your shipping needs.

SA/NT  5200 – 5749, 5825 – 5854, 0833 – 0899

NSW 2836, 2880, 2898, 2899

QLD 4470, 4476, 4482, 4488, 4494, 4821, 4827, 4873, 4879, 4885, 4891, 4471, 4477, 4483, 4489, 4495,

4822, 4828, 4874, 4880, 4886, 4472, 4478, 4484, 4490, 4496, 4823, 4829, 4875, 4881, 4887, 4473,

4479, 4485, 4491, 4497, 4824, 4830, 4876, 4882, 4888, 4474, 4480, 4486, 4492, 4498, 4825, 4871,

4877, 4883, 4889, 4475, 4481, 4487, 4493, 4816, 4826, 4872, 4878, 4884, 4890

WA  6200 – 6999

TAS 7100 – 7999

SHOPPING CART

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