FAQ’s

FAQ's

Who can I contact if I require assistance?

You can call us on 1300 108 622  Monday - Friday 9:00am - 5:00pm AEST or email us at [email protected]

About Mobility Caring

We, at Mobility Caring, are committed to providing you with the finest quality healthcare equipment Australia wide, specifically designed to support the needs of seniors and people with disabilities.

As a registered NDIS and home care package provider, we offer:

  • Disability equipment that helps you get out in the community and perform everyday tasks without help, using NDIS funding
  • Aged care equipment that allows you to live independently in your own home for as long as possible, using your home care package
  • Mobility scooters, wheelchairs, rollators & walkers, power chairs, lift chairs, hospital beds, mattresses, hoists and more
  • Secure payment options and a responsive support team if you need assistance with your purchase

How to create a quote

Our site allows you to request quotes directly from the product pagesJust click the request quote button. You can add any number of products.

How to process an NDIS order

Any product can be added to the shopping cart and chosen from the checkout as NDIS package

NDIS ORDERING

NDIS Plans

NDIS plans can be selected from a dropdown box during checkout.

DELIVERY

How long does delivery take?

Orders are processed within 2-3 business days. Shipping times are estimated at between 2 - 3 days for metro regions and 5 - 7 business days for regional areas.

How can I track my order?

Please visit our Track Order page and enter your email address and order number, then click on the “Track Order” button. You can find your order number at the top of your order confirmation email.

What are the expected delivery timeframes?

Orders are processed within 2-3 business days. Shipping times are estimated at between 2 - 3 days for metro regions and 5 - 7 business days for regional areas.

TRANSACTIONAL

What payment methods are available?

We accept both Visa, MasterCard, AMEX, AfterPay, HUMM and Bank Transfer at checkout.

Do I receive an invoice?

You can find copies of your invoices under the My Account section of our website. An invoice is attached to your order confirmation email.

What is frequently asked questions?

When you shop with Mobility Caring, you can be confident that your purchase is being matched with the lowest price. We match published prices from local retailers, Australia wide. Please e-mail any competitors' offers to our sales department email [email protected].

Warranty

What should I do if my product is faulty?

We suggest you contact us at your earliest convenience with your proof of purchase if your equipment is faulty. This process enables us to conduct an internal investigationprovide an overview of the warranty status and provide an action plan for rectifying the problem.